At Mystic Collective, we bring together products from multiple independent designers and brands. As each brand follows its own production process and policies, the return, exchange, replacement, and cancellation terms may vary depending on the product and the designer. Customers are requested to carefully read the product description before placing an order.

Product Information

Many of the products available on Mystic Collective are handcrafted, handwoven, handmade, or made-to-order. Minor irregularities in weave, texture, embroidery, print, finish, or colour are a natural characteristic of handcrafted products and should not be considered defects.

Slight variations in colour may occur due to photography, lighting conditions, and differences in the display settings of monitors, tablets, and mobile devices. Such variations will not qualify for return, exchange, or refund.

For products made using natural dyes, slight colour bleeding during the initial washes is normal. Customers are requested to follow the wash and care instructions provided with the product. Damage caused by improper washing, handling, or storage will not be eligible for return, exchange, or replacement.

Returns & Exchanges

The return, exchange, and replacement policy varies depending on the brand and the product.

Certain products, including but not limited to handmade paintings, customised products, made-to-order items, personalised products, and other specially mentioned items, are not eligible for cancellation, return, or exchange.

Some products, such as jewellery and selected ready-to-ship items, may be eligible for return or exchange subject to the terms specified on the respective product page.

Customers are requested to refer to the individual product page for the applicable return, exchange, replacement, and cancellation policy before placing an order.

Where a product is eligible for return or exchange, the following general conditions apply unless otherwise stated on the product page:

• The request must be initiated within the time period mentioned on the respective product page.
• The product must be unused, unwashed, and returned with all original tags, packaging, and invoice.
• Products purchased during clearance sales, special promotions, or marked as non-returnable are not eligible unless they arrive damaged or incorrect.
• Only one replacement may be permitted against an eligible purchase.
• Customers are responsible for return shipping charges unless an incorrect, damaged, or defective product has been delivered.

Please ensure that returned products are securely packed. Products damaged during return transit due to improper packaging may not qualify for replacement.

Once the returned item is received and inspected, Mystic Collective or the respective brand will notify the customer regarding the approval or rejection of the return or exchange request.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the period specified on the respective product page by sharing your order details and clear photographs of the product and packaging. Eligible requests will be processed as per the applicable policy of the respective brand.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. Some of teh products are made only after an order is confirmed, as we follow a made-to-order production process. Once the production process has started, cancellations will not be accepted under any circumstances. Orders that are not cancelled within the 24-hour window will be treated as confirmed and moved into production. We kindly request customers to review all order details carefully before placing an order.